Hexnode UEM Launches ServiceNow Integration for Smarter IT Incident Management

The new ServiceNow integration enables Hexnode UEM to automate incident creation, streamline IT workflows, and accelerate issue resolution across enterprise environments.

Hexnode UEM, the business software branch of Mitsogo Inc., has revealed ServiceNow integration. This partnership links Hexnode UEM with ServiceNow Incident Management, enabling businesses to speed up incident solving and boost IT agent efficiency.

The ServiceNow AI Platform offers resources that improve business operations and improve service provision with smart processes. Expanding on this base, the collaboration creates a bidirectional link that consolidates crucial endpoint management tasks directly within the IT service process.

"Enterprises rely on IT to keep every device and service running seamlessly, and efficient incident resolution plays a vital role in achieving that. Our integration with ServiceNow is a force multiplier for handling device incidents, helping IT agents to deliver faster, more effective support.” – Sahad M, Chief Technology Officer at Hexnode.

Key Benefits Include:

• Consolidated Device Information: Automatically transfers device and user particulars from Hexnode UEM to ServiceNow Configuration Management Database (CMDB), granting IT teams the in-depth insight necessary to address issues quickly and effectively.

• Quicker, More Intelligent Ticketing: Authorizes IT specialists to create and link incident tickets with specific devices directly through ServiceNow Incident Management.

• Actionable Processes: Permits administrators to perform prompt endpoint corrective actions, like locking devices and installing applications, straight from the ServiceNow AI Platform, enabling security teams to react promptly to threats.

• Extensive Incident Transparency: Offers a full, up-to-date overview of all present and previous ServiceNow incidents related to a device, within the Hexnode UEM interface.

According to the reports tracked by CIO Bulletin, Hexnode provides organizations with a unified platform to manage and protect devices on various operating systems. The platform simplifies IT tasks by including essential functions like Patch Management, Application Management, Remote monitoring, and Automation powered by AI. In addition to basic management features, Hexnode caters to different business settings with unique tools like Kiosk Management, BYOD Management, and Rugged Device Management, making sure that productivity and security measures can be adjusted to meet current business requirements.

The recent integration of Hexnode is accessible on the ServiceNow Store and is restricted to customers using Hexnode's Ultra plan.