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Upstream Works: We help organizations transform their customer service, gain operational efficiency and enhance engagements

For more than 20 years, Upstream Works has led the way in contact center innovation. They collaborate closely with partners and clients to create adaptable and strategic solutions that address changing client needs. Upst... Read more

An innovator in the contact center space for over two decades, Upstream Works is redefining agent and customer engagement on a global scale across all industries.

Customers today expect a consistent experience across a brand’s communication channels. Organizations with an omnichannel contact center at the heart of their customer service strategy can understand their customer... Read more

5 Best CISCO Solution Partners 2023

Company Management Description Upstream Works www.upstreamworks.com Rob McDougall CEO Upstream Works provides agent- first contact center solutions that improve customer engagement and agent success. T... Read more

Innovation Excellence Awards 2023

Company Management Description Upstream Works www.upstreamworks.com Rob McDougallCEO Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and a... Read more