Global Windows Outage, Over 97% of CrowdStrike Sensors Restored, CEO Apologizes for Disruption

CEO George Kurtz Apologizes for Outage, Commits to Full Recovery and Strengthened Customer Trust

Following a major global disruption of Microsoft Windows, CrowdStrike CEO, George Kurtz, insisted that more than 97% of the Windows sensors were recovered. The event, caused due to an incorrect software update by the cyber security firm, affected business, airlines and banks globally and caused much anxiety and disturbance.

Kurtz posted the update on LinkedIn, thanking customers, partners, and the hardworking team at CrowdStrike for their efforts in rebooting systems. He agreed with the assertion that although there has been significant progress witnessed, there is still a lot to be done in order to have all the affected systems fully recovered. In his message to the affected customers, Kurtz reassured them that CrowdStrike remains dedicated to protecting their operations and profusely apologized for the inconvenience that the outage had caused.

The blackout occurred after officials estimated that it impacted about 8. 5 million Windows devices, this was attributed to a CrowdStrike’s Falcon platform sensor. One of the implications of this issue was system failures and the ‘blue screen of death’ (BSOD), which resulted in significant interruptions of business processes in different spheres.

CrowdStrike has enhanced its recovery against cyber-attacks through employing automatic recovery procedure and overall mobilization of resources. To the customers, Kurtz assured them that the company is more concerned with a quick and comprehensive response to the issues at hand before stating that the company’s primary concern is its customers and operations.

As for the incident, CrowdStrike has published the preliminary incident report containing the causes of the incident and measures to address them to avoid such scenarios further. Kurtz continued on the company’s efforts of no more breaches and building customer’s defenses, although referencing that the company remains and will always be ‘customer centric’.