Vista officially launched Panorama at the 2024 Retail Technology Show, which aims to revolutionise the way traditional IT services are provided today. Panorama provides IT executives with observability of every key component within their Traditional Physical IT and Cloud infrastructure and its performance highlighting deficiencies; like a beacon shining a light on weaknesses within a business's entire IT infrastructure.

Service fragmentation is a common theme in IT infrastructure support, especially as retail and hospitality businesses have invested heavily in Cloud, SaaS, SD Wan as part of digital transformation strategies, all of which required stable and secure internet connectivity we therefore can include ISPs into the mix. Until now, no single owner manages the modern end-to-end IT and cloud architecture, each service is effectively managed through individual contractual SLA’s and remote management tools for each of the services, which leaves IT departments and service desks to manage multiple resolvers and any issues through a process of elimination.  

With proactive problem solving before the technology user or customer is impacted, Panorama dramatically reduces the number of IT related incidents and subsequent IT costs. 

In a real-world scenario, a retailer received reports from a third-party service desk regarding an unresponsive PoS touch screen. On three separate occasions a field engineer was sent to fix the incident without a resolution. In the absence of the right resource, the ISP couldn’t establish the cause, using the process of elimination before identifying internet latency issues at the shopping centre. In this setting, the retailer and customer were unnecessarily affected. Using Panorama’s global view of the entire IT infrastructure, the incident would have been found and resolved in the first instance.

Panorama AI also uses machine learning to compare the performance of systems in different environments and locations, comparing one restaurant’s experience of IT with another, sharing the insights gained in an executive dashboard.

Vista’s IT Service Desk can access these insights and proactively address the issues, not only escalating the actions required to the correct service provider, but sharing the exact issue being experienced, including the times when it occurred, and the potential action required to solve the incident.

Today, Vista Technology Support is the only genuine independent end-to-end retail and hospitality IT deployment and support service provider, where all our services are delivered by our own people. We manage the full technology life cycle for our clients, specialising in delivering technology transformation projects and providing ongoing remote, and onsite support.

If you’d like to know more about Panorama and how it can help your business’s IT performance, our Sales Team are ready to take your call: 0330 135 5795 | sales@vistasupport.com | www.vistasupport.com

Whenever you need us, we’re there!

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