BIG Caring Group selects RISE with SAP on AWS as its main solution to help its operations, improve inventory logs, and boost customer service throughout Malaysia.

Malaysia’s biggest retail pharmacy, BIG Caring Group, is relying on RISE with SAP on Amazon Web Services (AWS) to unite the operations in its 500-plus stores. With this strategic move, the group now has all inventory, procurement, CRM, and finance functions managed from one cloud-based platform as part of its digital transformation.

Since BIG Pharmacy and Caring Pharmacy merged in 2023, the group decided to address issues related to old ERP systems and complex operations. In 2021, Caring Pharmacy switched to SAP S/4HANA Retail to ensure better control over both the supply chain and the firm’s inventory. With SAP, the new program will enable the company to keep information under control and make logistics processes more efficient for changing customer and supply needs.

According to Ooh Chin Boon, CIO of BIG Caring Group, RISE with SAP on AWS gives BIG Caring Group easy access to data and ensures all operations are joined together. With cloud infrastructure, the industry can easily change as market trends shift in Malaysia’s thriving pharmacy sector.

SAP Malaysia’s Managing Director, Vipin Chandran, stressed how SAP Business AI promotes automation and helps drive innovations in the market. Using AI and predictive analytics from SAP, BIG Caring Group seeks to boost their forecasting, interact with customers better, and create a more efficient business.

As a result of this deal, BIG Caring Group will enhance how it delivers services and become future-ready through advanced technology in retail.