NICE is all set to acquire AI-driven proactive provider LiveVox

LiveVox, a top provider of proactive outreach powered by AI, and NICE, global industry leader of CX recently shared the news of NICE's acquisition of LiveVox.

NICE and LiveVox, a premier AI-driven proactive outreach provider recently announced that NICE has inked a binding agreement to purchase LiveVox. The only truly unified platform combining all interactions, voice and digital, attended and unattended, inbound and outbound, is created by NICE's market-leading platform CXone, with its advanced digital engagement capabilities, and Enlighten, the only AI in the industry specifically built for CX. Together, NICE and LiveVox will use intelligent conversational AI at scale to assist businesses in accelerating their CX operations into the digital era.

With their combined efforts, NICE and LiveVox will assist businesses worldwide in delivering proactive, personalized experiences to their end customers, engaging them on their preferred channel using the approach that is most effective for them, and mastering CX in the digital and AI era.

With the most powerful AI-driven cloud-based platform for managing interactions with consumers of all forms, including digital and voice, agent-assisted, and consumer-led, NICE is acknowledged as a global industry leader in CX. The broadest selection of native applications is available with NICE CXone to manage customer journeys, enhance employee engagement, and boost overall performance. Furthermore, CXone offers the most complete integrated AI thanks to Enlighten, which includes hundreds of CX-specific models and enables fluid and holistic customer experiences.