Papa Johns Taps Google Cloud for AI Ordering

Papa Johns transforms online ordering with AI-powered on the cloud to provide faster and customized customer experiences.

Papa Johns is doubling its digital ordering experience through an upgrade at NRF 2026 through the collaboration with Google Cloud to launch an integrated voice- and text-based carrier-based ordering using AI.

Google Cloud is launching its expanded Food Ordering agent for the first time with the pizza chain that is a part of the Gemini Enterprise of Customer Experience. The solution is based on a cloud-based intelligence core and is also meant to eliminate friction in the ordering process whilst also providing real-time personalization and combining it with more than 150 million customers around the world.

Beyond drive-through automation, the cloud infrastructure can support omnichannel ordering as it appears in apps, websites, and phones, as well as kiosks and in-car interfaces. The practice of adopting by Papa Johns makes it one of the first to become an agentic commerce and involves the convergence of cloud and AI to redefine customer interactions.

The major characteristics are an Intelligent Deal Wizard, which will automatically implement the best offers; advanced voice and group ordering technology to make complex purchases; and smooth reordering technology in the case of Papa Rewards people. These functions are supposed to enhance the accuracy of orders, chart down the rate of cart abandonment, and enhance the efficiency of the operations by means of automation due to the cloud facilities.

The executives indicated that the alliance is part of the Papa John's strategy to use data, AI, and cloud infrastructure to facilitate scalable growth. According to Google Cloud, the implementation helps put the emphasis on how cloud technologies can transform retail through chatbots into full-fledged, intelligent shopping experiences.

At NRF 2026, Papa Johns will demonstrate the cloud-based ordering system in the Google Cloud booth and roll out the system to more customers by the end of 2026.