In the competitive arena of technology services, standout leaders emerge not just by managing change but by creating it in ways that genuinely improve lives and businesses. These individuals earn recognition for their ability to blend sharp strategy with authentic human connection, driving organizations that deliver real value year after year.

Tom Signorello, CEO of Pomeroy, exemplifies this rare combination. With more than 25 years of experience in technology solutions, services, and software, he has built a career around turning ambitious ideas into measurable success while keeping people at the center of every decision. Under his guidance, Pomeroy has evolved into a dynamic force that helps businesses stay connected, secure, and productive no matter where their teams work.

Pomeroy serves as a true partner dedicated to solving the everyday challenges that keep organizations running smoothly. With approximately 3,000 employees, the vast majority focused on technical support, the company operates across 60,000 locations in North America and Europe. It manages 1.4 million endpoints, supports 15,000 secured sites, and resolves 2.6 million issues each year. Clients respond with strong loyalty: a Net Promoter Score of +70, an average satisfaction rating of 4.8 out of 5, and 70 percent of relationships lasting more than a decade. This track record reflects Pomeroy’s deep commitment to understanding client needs and delivering consistent results.

Signorello’s path to the CEO role reflects his proven ability to drive growth and foster collaborative cultures. Before joining Pomeroy, he led PlanSource, a benefits engagement software company, where he increased annual bookings by 20 percent and grew EBITDA by 900 percent in just two and a half years. At Arcserve, he guided a major merger with StorageCraft in 2021. Earlier, as a leader at OnX Enterprise Solutions, he engineered a successful revenue and EBITDA turnaround that led to its sale to Cincinnati Bell in 2017. His foundational experience at Diebold, Unisys, and Xerox sharpened his skills in global operations, managed services, and building strong client relationships.

Modern Lifecycle Solutions: Keeping Work Moving Seamlessly

Pomeroy’s Modern Lifecycle Solutions address one of the most persistent headaches for organizations today: managing the full journey of endpoint devices from procurement through daily use and eventual refresh. Rather than treating devices as isolated purchases, Pomeroy handles configuration, deployment, and ongoing optimization with precision and care. This comprehensive support reduces downtime, simplifies IT burdens, and allows employees, whether in the office, at home, or on the road, to focus on their work instead of wrestling with technology. By customizing each solution to fit unique business environments, Pomeroy turns potential frustrations into reliable productivity gains.

Managed Services: Reliable Support That Runs 24/7

Technology challenges do not follow business hours, which is why Pomeroy’s Managed Services provide continuous monitoring, proactive maintenance, and rapid response. Expert teams stay ahead of potential issues, strengthening security and ensuring systems remain operational around the clock. For leaders seeking to minimize risks in an increasingly complex digital world, this service delivers peace of mind and a genuine competitive advantage. Businesses can trust that their technology backbone stays strong, freeing them to pursue bigger strategic priorities.

Professional Services and Strategic Technical Staffing

When organizations need to accelerate major initiatives, Pomeroy’s Professional Services step in with strategic planning, expert implementation, and hands-on guidance. These offerings help clients navigate intricate technology projects efficiently, aligning every step with broader business objectives for faster, more impactful outcomes.

Complementing this, Strategic Technical Staffing connects companies with highly skilled professionals who can immediately contribute to IT goals. Recognizing that talented people drive real progress, Pomeroy helps build capable teams that support innovation and long-term success. Together, these services create a powerful foundation for organizations ready to scale and adapt.

The Road Ahead

Looking ahead, Signorello’s vision for Pomeroy centers on continued innovation, deeper client relationships, and a culture that rewards high achievement while nurturing collaboration. He understands that sustainable success comes from aligning advanced solutions with genuine human needs, creating workplaces where technology supports people rather than overwhelming them.

Pomeroy’s impressive scale and strong client retention demonstrate the effectiveness of this approach. As businesses face growing demands for flexibility, security, and seamless connectivity, companies like Pomeroy, led by forward-thinking executives like Tom Signorello, offer a clear path forward. They prove that technology solutions work best when grounded in empathy, expertise, and a commitment to shared success.

At Pomeroy, Signorello focuses on expanding the company’s capabilities, accelerating sustainable growth, and deepening client partnerships. His leadership style emphasizes empowerment, innovation, and accountability. He cultivates an environment where teams feel inspired to solve complex problems creatively while maintaining a relentless focus on customer success. This balanced approach has positioned Pomeroy to anticipate market shifts and align technology solutions with the real-world goals of modern businesses.

In an industry often focused on the latest gadgets and buzzwords, Signorello and his team remind us of a more enduring truth: the strongest organizations build lasting value by putting people first and delivering on promises with consistency and care. As Pomeroy continues to grow under his leadership, it sets an example for how technology companies can thrive by staying human-centered while embracing the future with confidence. The result is not just better systems, but stronger businesses and more empowered teams ready to meet whatever comes next.

“Our experienced team values integrity, collaboration and partnership and is committed to our clients' success. We work together to create lasting impact.”