Babeltext Reinvents Global Commerce with Translation Software

Babeltext uses translation software, which is activated in real-time and used to facilitate multilingual customer conversations..

Babeltext has introduced a state-of-the-art multilingual communication messaging platform that aims to enable Shopify merchants to address one of the most critical obstacles to cross-border businesses: instant communication. Whereas storefront translation software operates solely on static content, it is only dynamic translation software that can close the conversational gap, which results in the problem of cart abandonment and client attrition.

The new system will allow merchants to talk to customers in 195 languages in such channels as SMS, WhatsApp, web chat, Facebook Messenger, and WeChat. Through an AI translation code, merchants are able to provide natural and culturally accurate answers on the spot, without having to have a multilingual support operator.

Shopping experience indicates that customers are much better placed to purchase when they get a chance to speak the language. The translation operation of Babeltext's real-time translator will be body-saving so that the meaning, tone, and context of conversations can be retained across the globe, making it a trustworthy conversation.

In addition to messaging, the analytics provided by the platform would show the most common languages that buyers use, the type of inquiries that are made prior to purchase, and the sentiment unique to the market. This provides the brands with a data-driven international expansion guide.

With an increasing globalization of eCommerce, analysts believe that merchants that implement state-of-the-art translation software will set themselves ahead of their competitors, who will only be involved in communication based on the English language. Babeltext is at the top of this change and it targets streamlining global trade and making it more human, inclusive and accessible.