Icreon Appoints Steve Lamensdorf as New CXO

Icreon appoints Steve Lamensdorf as its new CXO to lead innovation and global customer experience strategy.

Icreon, an international leader in innovation and change in the digital sphere, has declared that Steve Lamensdorf has been promoted to Chief Experience Officer (CXO). Under his new role, Lamensdorf will lead the CX strategy of Icreon, which aims at improving client interactions, innovation, and excellence in every customer touchpoint.

In the role of CXO, Lamensdorf will be the one managing the use of technology and customer experience to tailor Icreon services, including experience transformation, commerce, product innovation, and AI-driven solutions, to meet the changing needs of the market. His upgrade pinpoints the commitment of Icreon to the principle of incorporating customer experience at the heart of its enterprise model.

Himanshu Sareen, the CEO of Icreon, praised the leadership skills of Lamensdorf by stating, "Steve has been a pillar in our client programs and has continued to deliver positive results continually. His capacity for bridging CX and technology is essential to our development."

Lamensdorf, the senior vice president who joined Icreon in 2016, formerly as a senior vice president of client solutions, said that he was excited about the new position: "The CXO position has been made at a portentous time. As AI transforms every aspect of customer engagement, we will maximize its potential and deliver measurable value."

According to this designation, Icreon is dedicated to digital transformation by focusing on strategic leadership and prioritizing the customer.