Shenzhen’s Futian District Implements AI Public Servants to Improve Government Efficiency

The use of 70 AI public servants in Futian district of Shenzhen offers better administrative efficiency through document management processing which reaches 95% accuracy levels.

Seventy AI-powered "public servants" implemented their operations in Futian district Shenzhen which belongs to Guangdong Province for improving administrative governance. The AI-oriented DeepSeek R1 model enables AI assistants to handle public service documentation and assist with correct document format submission at a success rate of over 95%. The innovation exists within China’s first AI governance framework dedicated to enhancing government operational effectiveness.

The AI agents functioned according to the unique operational needs of different departments that worked within 240 administrative areas such as public service, emergency management and investment promotion. These digital assistants now produce personalized content in less time than the previous five-day process and can finish it in a matter of minutes. These improvements permitted increased accuracy in document format adjustments and they assisted in decreasing the audit duration by 90% while lowering the error rate to below 5%

These AI employees who manage documents have achieved 25% better on-time task completion while enhancing corporate analysis by 30% and raising public service request accuracy to 95% and task delegation efficiency to 80%.

AI systems show exceptional performance in accurate public interaction management according to telecom expert Xiang Ligang because they surpass human ability in terms of speed and precision. AI governance produces swift and unprejudiced responses to public matters since it generates relevant interactions which create better user experience.

The public service innovation of Futian district through AI implementation reaches new heights under its established legal structure.