The story of the National Legal Service (NLS) begins with a simple yet powerful mission: to make a meaningful, positive impact on people's lives. This mission was born in the heart of London, where the company first opened its doors with a small but dedicated team of 20 professionals. From that humble beginning, NLS has blossomed into one of the most trusted legal firms in the country, gaining national recognition for its commitment to family law.

From the very beginning, the focus was clear—provide a service that not only understands the complexities of family law but also treats every client as an individual with unique needs. Over the years, as NLS grew, this foundational approach remained steadfast. What started as a small office in Aldgate has expanded into a nationwide presence, with 20 regional offices and a staff of over 100 professionals. Yet, the heart of NLS remains in its unwavering commitment to delivering expert legal service with a personal touch.

A Legacy Built on Compassion and Expertise

NLS’s growth is a testament to the power of personalized care combined with exceptional legal expertise. Specializing in family law, NLS has become a beacon of hope for individuals navigating some of the most challenging periods of their lives. The firm's approach revolves around a deep understanding of each client's specific situation, treating them not as mere cases to be solved, but as people with real concerns and emotions. This empathetic approach has not only won NLS a strong reputation but has also led to an impressive 9 out of 10 clients recommending their services.

At NLS, the journey of a client is not just about resolving legal matters; it's about transforming lives for the better. With a keen focus on family disputes, child custody, divorce, and financial matters, NLS stands as a leader in family law, guiding clients through emotionally charged and complex issues with care and professionalism. The firm’s team of solicitors is highly trained and passionate about making a difference in the lives of those they represent.

Specialized Legal Services with Compassionate Guidance

NLS offers a wide range of services, each aimed at helping individuals through some of the most difficult challenges they will face. Their expertise is unparalleled, but what truly sets them apart is the personal care and attention given to each client. Below, we delve into the core services offered by NLS, each one designed to support clients with the utmost care and efficiency.

Experienced Family Solicitors: Navigating Complex Issues with Empathy

Family law encompasses a broad spectrum of issues, each one requiring a specialized, tailored approach. NLS’s team of family solicitors is highly experienced in addressing the diverse challenges clients face—whether it's dealing with domestic abuse, divorce, child custody, or family finances. Family issues are sensitive and often involve intense emotions, making it crucial to have legal professionals who not only understand the law but also the human aspects of these cases.

The firm stands out as the largest provider of legal aid for domestic abuse cases in England, a service that underscores its commitment to helping those in need. NLS ensures that every client receives legal representation that balances strong legal advice with the compassion required to navigate difficult family dynamics. As members of Resolution, a national organization of family lawyers, NLS solicitors adhere to a Code of Practice that prioritizes constructive negotiation, enabling quicker resolutions with reduced stress and lower costs.

Domestic Abuse Solicitors: Offering Protection and Hope

Domestic abuse cases are among the most heart-wrenching in family law. NLS recognizes the unique challenges these cases present and has positioned itself as the leading provider of legal aid for victims of domestic abuse. The firm’s domestic abuse solicitors are not only legal experts but also compassionate advocates for those in crisis.

Domestic abuse is a complex issue, often involving physical, emotional, and psychological harm. NLS’s team understands that leaving an abusive relationship is rarely straightforward. Victims often face a range of practical and emotional hurdles, especially when children are involved. NLS’s solicitors work tirelessly to protect their clients’ rights while offering them the guidance and support necessary to start a new chapter of their lives. Every case is approached with the care and sensitivity it deserves, ensuring that clients are not just legally supported but emotionally bolstered through every step of the journey.

Care Solicitors: Protecting Families with Expert Legal Support

For families facing care proceedings, the process can be overwhelming and emotional. Care proceedings are initiated by social services when there are serious concerns about a child's safety or welfare, and the outcome can significantly impact the future of the child and their family. NLS’s care solicitors provide expert guidance and advocacy for parents and guardians, ensuring that their voices are heard and their rights are protected throughout the legal process.

The role of care solicitors is pivotal in navigating the complexities of care proceedings. At NLS, the team’s focus is on ensuring the best possible outcomes for the families they serve. They offer clear, practical advice tailored to each client’s situation, helping families understand the process and make informed decisions. Whether it’s representing a parent, guardian, or family member, NLS’s care solicitors work tirelessly to ensure that every client receives the expert legal support they need during one of life’s most difficult challenges.

A Bright Future of Legal Excellence

As NLS looks to the future, the firm remains dedicated to expanding its reach while maintaining its high standards of personalized care. The firm’s growth across England is a testament to its commitment to helping individuals in every region of the country, ensuring that expert family law services are available to those who need them most. With a strong foundation and an unwavering focus on client care, NLS is poised to continue transforming the landscape of family law.

In conclusion, the National Legal Service is not just a law firm; it is a symbol of compassion, professionalism, and expertise in family law. With its nationwide reach, compassionate approach, and dedication to protecting the rights of every client, NLS has secured its place among the top law firms to watch in the UK.

Jon Chappell | Chief Operating Officer (Director)

Jon Chappell brings a wealth of expertise in business strategy and operations. Joining the firm in September 2018, Jon has over 17 years of experience in the Serviced Office Sector, having previously held key leadership roles including Commercial Director at MWB Business Exchange, Business Transformation Director at Regus UK, and COO at i2 Office.

With a comprehensive background across all business disciplines, Jon was recruited for his exceptional strategic and operational acumen, specifically in driving the growth of multi-site ABS. His leadership has been instrumental in advancing the firm’s objectives and optimizing operations.

Outside of work, Jon is passionate about his family, particularly his three children, and enjoys staying active through sports.

“Every client is a person, not just a case to be solved. It’s this commitment to understanding and supporting people that makes us stand apart,”