Business planning helps you keep track of the right things, and the most important things. Allocate your time, effort, and resources strategically. Manage change. With good planning process you regularly review assumptions, track progress, and catch new developments so you can adjust. We introduce you to RTM Consulting who help organizations get better at what they do!

With over 12 years of deep expertise in resource and project management, service business optimization, and digital transformation, its passion is helping technology solution providers deliver better business outcomes and customer success for their clients. 

RTM Consulting Helps Services Organizations Get Better at What They Do

RTMC’s tag line says it all! Services are growing rapidly as the pivotal element of a successful technology product company. Recent research is conclusive that building effective services capabilities will mean the difference between success and failure for many companies. RTM Consulting helps services organizations assess the situation, build a blueprint for success and expedite needed business transformation to produce the results.

RTM Consulting provides extensive strategic and business planning services to assist your organization in preparing for the future. It uses its more than 60 years of executive experience in the services industry to help with most aspects of planning your strategy, business models, and operating plans. Some representative areas it can help include:

Strategy / Business Planning / Operating Models

• Leveraging services in a product company
• Sourcing models for labor
• Organizational planning
• The annual business planning process
• Value Realization Effectiveness
  

Go-to-Market Strategy

• Services marketing and sales
• Pricing models
• Support strategy

Operational Processes

• Delivery
• Support
• Efficiency and effectiveness

Field services

The Challenge

Recent years have been tough for technology hardware companies. Hardware revenues in the industry continue to slide along with margins. During the same period, field services executives know all too often they have been challenged with reducing costs, while maintaining or improving services levels. Stopping the erosion of revenue and margin, and finding ways to grow revenues and simultaneously improving customer service seem nearly impossible.

Meanwhile, the hardware pacesetters in the industry have turned to services as a way to demonstrate greater value and build more of a solutions approach embracing hardware as part of a larger solution. Innovative or advanced Field Services (FS) focused on delivering better customer outcomes are the answer. But the fact is today’s FS teams either don’t have the budget, the skills, the bandwidth, or all three to make this transition. But there are answers out there!

The Solution

RTM Consulting (RTMC) has developed its Field Services transformation services to help technology companies define, develop, and deliver value-added and outcomes focused FS capabilities required for market success.

By partnering with RTMC, you can accelerate time to value, avoid surprises and unnecessary investments, optimize labor and other support related costs, and achieve the support capability and capacity you need to maintain a competitive edge.

RTM Consulting has a different approach

RTM Consulting uses its deep consulting expertise to focus on your specific FS business need(s). It compares and contrasts your FS specific need, or even your entire FS operation, with industry best practices and results. Equipped with these valuable insights and its innovative frameworks, RTMC can help you build an appropriate solution to a particular business problem, or an operations-wide business transformation plan to help your FS operation become best in class and accelerate time to value for customers and better results for your company. Its consultants are all previous industry practitioners who bring an experience-based and practical hands-on approach to problem identification and transformation leading to real results.

Randy T. Mysliviec, President and Chief Executive Officer

Randy Mysliviec is President and CEO of RTM Consulting. Acknowledged by industry sources as an expert in Global Resource Management (GRM), Randy is the author and innovator of the Just-in-Time Resourcing® brand of human capital management solutions.

Prior to establishing RTM Consulting, Randy was SVP, Consulting and Professional Services for Convergys, successfully managing and growing a multi-hundred million dollar business with 1600 employees in 31 countries across six continents. Convergys is a leading provider of customer care, employee care, and information management solutions for the communications, finance, healthcare, government, and retail industries. Convergys is a $2.8B firm publicly traded on NYSE as CVG, and is a member of both the S&P 500 and Fortune 1000. During his tenure with Convergys beginning in 1999, Randy served as SVP, Sales and Marketing for the IMG Division, SVP of Corporate Marketing, and President of the Wireless Business Unit.

Randy began his career with 18 years at IBM, serving in a variety of sales, marketing, and general management roles. After IBM, Randy was VP and GM at Seer Technologies, a publicly traded software and services firm located in Raleigh, North Carolina. After Seer, Randy was President and CEO of a startup services firm in the Carolinas.

“Specializing in Global Resource Management, Project and Portfolio Management and Services Business Optimization, RTM Consulting helps IT hardware, software and shared services organizations achieve the benefits associated with successful services portfolios.”