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December Edition 2025

CIO Bulletin

StreetLight, transportation analysis platform
Voiceworks – Transforming Business Conversations into Growth Engines with Intelligence and Partner-First Approach

There is a moment in every business relationship when a single conversation changes everything. A clear voice at the right time can win trust, close a deal, resolve uncertainty, or spark an idea that reshapes a company’s future. Voice has always mattered. What has changed is how powerful it has become. Today, voice is no longer just sound across a line; it is data, intelligence, collaboration, and experience, woven into every part of how modern businesses operate. At the center of this evolution stands Voiceworks, a company quietly transforming how partners and customers communicate, grow, and succeed.

Voiceworks was founded on a simple yet enduring belief: voice matters. It is how relationships begin, how credibility is built, and how decisions are made. But the company also understood early on that voice would not remain static. As technology evolved, voice would become smarter, more connected, and inseparable from digital workflows. From AI-powered contact centers to seamless collaboration across multiple devices, the future of communication would demand far more than traditional telephony.

That belief became the foundation of Voiceworks’ mission. Well-established in its Dutch home market, the company built a reputation for empowering partners, driving innovation, and delivering real commercial value. Today, as part of the Enreach Group, Voiceworks brings that same credibility and ambition to the UK market—carrying with it the strength of a pan-European network and the agility of a focused, partner-driven business.

A Full-Stack Cloud Communications Engine for Growth

Voiceworks delivers an own-IP, full-stack cloud communications platform designed specifically for the partner channel. This allows partners to offer smart voice, collaboration, and connectivity services under their own brand while avoiding the need to build or maintain complex infrastructure themselves. The result is faster time to market, reduced risk, and greater commercial freedom.

A critical differentiator is ownership of the technology. Voiceworks builds and controls its own platform, which means complete authority over the roadmap, rapid product development, and the ability to shape services around what partners and their customers genuinely need. Nothing is bolted on as an afterthought. Every feature is designed with real-world usage, commercial outcomes, and user experience in mind.

This European-built technology reflects the best of the continent’s digital strengths. Dutch agility and user-focused design, German engineering precision, a French mobile-first mindset, Danish infrastructure reliability, and Spanish customer-centric thinking all play a role in shaping a platform that is both robust and intuitive. The result is a communications ecosystem that is not only powerful but also practical for everyday business use.

Smart Voice and Unified Communications

At the heart of Voiceworks’ portfolio is its unified communications capability—built to simplify work, improve collaboration, and unlock new revenue for partners. The company’s cloud-native platforms allow businesses to manage calls, messaging, conferencing, and collaboration across multiple devices and locations with ease.

Coligo, the company’s flexible UC platform, is designed for ease of use straight out of the box. Users can manage calls, contacts, and daily business activities from anywhere, on any device, using fixed-mobile convergence. The platform integrates smoothly with widely used tools such as Microsoft Teams, enabling seamless calling, file sharing, and collaboration without disrupting existing workflows. Developed in-house, Coligo allows partners to provide direct, responsive support to their customers while offering scalable, affordable, and fully cloud-based communications.

For organizations with more complex needs, Swyx delivers enterprise-grade unified communications with deep configurability. It enables large and distributed workforces to stay connected across voice, messaging, and collaboration channels, regardless of location or device. Built around the real-world demands of UK businesses, Swyx consolidates multiple communication streams into a single, reliable platform. Its integration with Microsoft Teams removes the need for additional licenses while preserving a smooth user experience, making it a practical and powerful choice for larger enterprises.

Together, these solutions give partners the freedom to serve both growing SMEs and demanding enterprise clients with confidence, consistency, and commercial control.

Connectivity That Forms the Backbone of Every Solution

Communication is only as strong as the network that carries it, and Voiceworks’ connectivity solutions are built with that principle firmly in mind. The company views connectivity not as a standalone product, but as the platform on which every modern business runs. Its connectivity portfolio enables partners to deliver fast, resilient, and scalable broadband solutions tailored to each customer’s environment.

From full-fibre connections to dedicated leased lines and advanced access solutions, Voiceworks supports a wide range of business scenarios. Partners can design and customise offers that align precisely with customer needs rather than being forced into one-size-fits-all packages. All services can be provisioned, managed, and monitored through a single platform, simplifying operations and improving service reliability.

Business continuity is further strengthened through advanced 5G failover solutions. These automatically switch to backup connectivity in the event of an outage, protecting productivity and ensuring customers remain online during unexpected disruptions. Backed by high-availability service level agreements and a robust infrastructure, Voiceworks gives partners the confidence to deliver connectivity with built-in resilience.

Shaping the Future of Business Communication

Voiceworks’ vision is to be the UK’s leading partner-first UCaaS provider, empowering the channel to deliver smarter communication, unlock new revenue, and build lasting customer value with confidence and control. Its mission is equally focused: to give partners everything they need to succeed, from future-ready smart voice technology to hands-on support that makes sustainable growth possible.

This commitment is visible not only in its platforms but also in its day-to-day relationships. Voiceworks positions itself as an extension of its partners’ businesses, working collaboratively to overcome challenges, adapt to market change, and seize new opportunities together. The company understands that success in today’s telecom landscape is not built on transactions, but on trust, reliability, and shared ambition.

By combining European-scale strength with UK market focus, owning its technology, and committing fully to partner success, Voiceworks is redefining what it means to be a modern communications provider. It proves that growth does not have to come at the expense of simplicity, and that innovation is most powerful when it is built around people.

Claire Smith | CEO

“We give you everything you need to offer smart voice, collaboration, and connectivity services under your own brand, with the freedom to scale without building your own infrastructure.”

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