QPC Group Slashes Administrative Workload with Cloud-Based Print Monitoring System

QPC Group decreased administrative tasks by 70% after implementing MPS Monitor's cloud-based system for managed print services delivery throughout Australia and New Zealand.

QPC Group based in Perth managed to reduce its administrative workload by 70% when they adopted a cloud-based print monitoring system which revolutionized their operations in both Australia and New Zealand. QPC Group joined forces with MPS Monitor to optimize its managed print services (MPS) solution thus enabling single-platform remote control of HP Lexmark Epson and Fujifilm printer brands.

QPC Group started its MPS Monitor transition in 2019 by implementing the platform for 50 devices because initial testing of other systems failed. All of QPC Group's services receive streamlined billing through Xero accounting application while the cloud platform delivers comprehensive unified invoices to clients. The toner depletion alert system enhanced inventory management because it signals when to replace pens early which prevent wasteful extra purchases.

The co-founder and general manager of QPC Group Lisa Spark commented on the benefits that QPC Group receives from using MPS Monitor with HP SDS. Through this function QPC Group technicians can address client issues from any location which promotes both their fast service principle and their commitment to resolve issues quickly.

Through this system MPS Monitor enables engineers to perform remote firmware updates and device troubleshooting which decreases the need for on-site support trips. As QPC Group advances operations the organization will handle up to 10,000 devices yet it will prioritize developing innovative billing solutions and contract administration systems.

Global printing device support under MPS Monitor has reached over 2.3 million endpoints to enable better managed services to providers such as QPC Group.