TaskUs is working with Decagon and Regal to help improve customer support by using tools with smart AI technology.

TaskUs, Inc., a company that specializes in outsourced customer support, has formed new partnerships with AI startups Decagon and Regal to use smart automation to help improve customer service. This partnership helps TaskUs use AI more easily for customer support work and makes it easier for them to add AI technology to what they do.

Agentic AI helps businesses by using generative AI tools to answer customer questions and help with everyday tasks, so companies can try out new ways of working. With TaskUs, many businesses manage to cut customer support costs in half while getting high-quality assistance from the combined AI–human team.

To help consumers, TaskUs provides agents on both voice and digital channels by using appropriate AI for each issue identified by Decagon and Regal AI tools. This deep customization helps make the process feel more personal, so clients get sensible and easy-to-understand help from us.

Joe Anderson, who leads TaskUs’ agentic AI practice, said that the best way to use AI in a business is to make sure it fits what each client needs. Decagon's CEO said the AI agents he used were fast and easy to talk to, and they quickly put users in touch with real people when needed. Regal’s co-founder Alex Levin pointed out that the company’s AI-powered voice agents help cut down costs while also making customer service better.

TaskUs plans to use AI technology inside the company to help their employees do their jobs better and provide a better experience for their customers. This partnership shows how AI and humans are working together to really improve customer service.