Malou raised its capital to $10 million for AI-powered solutions

This week, Malou, a program that helps eateries increase sales by retaining, and fostering customer loyalty, announced that it had raised over $10 million in capital.

This week, Malou, a holistic solution that helps restaurants boost revenue by drawing in, keeping, and cultivating client loyalty, revealed that it had raised more than $10 million in funding. Leading the fundraising round were SaaS B2B specialists henQ, Bleu Capital, Jim Texier (former CPO of Lightspeed), The Fork founder, Bertrand Jelensperger, and a number of restaurant clients.

Malou was established in January 2021 and provides customized digital marketing solutions only to the restaurant industry. The system unifies a restaurant's listing and delivery systems, social media accounts, and Google page into one central location. Malou improves a restaurant's online reputation, SEO, visibility, and social media activity by effectively analyzing and producing responses to customer reviews, creating social media posts, and maintaining consistent information across all platforms. Malou does this by utilizing AI and automation.

Malou provides a vital tool for restaurateurs in the modern digital era, where 90% of patrons select eateries online. From customer discovery and conversion to customer satisfaction tracking and loyalty development, the platform oversees and enhances the whole interaction between restaurants and their patrons.

More than 2,000 restaurants in 12 countries are said to have implemented Malou, including stand-alone eateries, cuisine chains, celebrity chefs, and prominent restaurant groups. Notable customers include Krispy Kreme, Bagatelle Group, and the Tin Building marketplace in New York City, which is owned by the Jean-George Group.