Front, a dynamic company led by CEO Mathilde Collin, is on a relentless mission to revolutionize the way businesses operate. Founded with a bold intention to defy the constraints of conventional communication norms, Front seeks to challenge the very fabric of organizational dynamics. At its core lies a profound belief that fostering better relationships is the cornerstone of achieving workplace happiness. With an unwavering commitment to this ethos, Front has emerged as a pioneer in enabling seamless interactions at scale. In the fast-paced landscape of modern business, maintaining meaningful relationships can often prove to be a daunting task, especially as enterprises expand and evolve. Recognizing this challenge as a fundamental barrier to success, Front has crafted an innovative solution – the first-ever customer operations platform. By reimagining the dynamics of business communication, Front places customer conversations at the forefront, empowering organizations to prioritize and nurture these vital relationships with unparalleled efficiency.

Since its inception, Front has garnered widespread acclaim, with over 8,500 businesses embracing its transformative approach to customer engagement. In doing so, these enterprises have discovered a powerful truth: they no longer need to compromise between growth and delivering exceptional service. Front’s platform serves as a catalyst for synergizing business expansion with unparalleled customer satisfaction, thereby redefining the very paradigm of success in today’s competitive landscape. Central to Front’s vision is the overarching goal of fostering workplace happiness. In a world where the pursuit of happiness is increasingly recognized as a fundamental human right, Front sees itself as a catalyst for ushering in a new era of fulfillment in the workplace. This vision is underpinned by a three-pronged approach: through the innovative products they develop, the vibrant culture they cultivate, and the inspirational example they set for others to follow. By embodying these principles, Front seek to not only accelerate but also shape the trajectory towards a happier, more fulfilling work environment for all.

With offices spanning across key global hubs such as San Francisco, Chicago, Paris, and Dublin, Front boasts a diverse and dynamic team of 250 employees who are united by a shared passion for driving positive change. Fueled by $138 million in venture funding from esteemed firms and investors, Front is poised to further expand its reach and impact on a global scale. As Front continues to chart new frontiers in the realm of business communication, one thing remains abundantly clear – their mission to make work happier is not just a lofty ambition, but a tangible reality that is reshaping the future of work one interaction at a time. Join Front on this transformative journey, and together, let us redefine the very essence of workplace happiness.

Ditch your legacy help desk solution

Front is revolutionizing customer operations with its innovative platform, offering a seamless transition from traditional help desk solutions to a more efficient and collaborative approach. Ditching the legacy help desk is no longer a daunting task with Front's intuitive interface and powerful features. With Front, businesses can build no-code workflows, effortlessly aggregating messages from various channels and directing them to the appropriate team members based on ownership, capacity, and other relevant criteria. This streamlined process ensures that customer inquiries are addressed promptly and effectively.

Real-time collaboration is at the heart of Front's service. Teams can tackle customer issues swiftly, thanks to robust collaboration capabilities that facilitate coordination, escalation, and seamless handoffs. This level of agility enables businesses to provide exceptional customer service, leading to increased satisfaction and retention. Front empowers businesses to retain more customers by fostering meaningful relationships. By tracking key metrics such as reply time and customer satisfaction, companies can gain valuable insights into their performance and make data-driven decisions to enhance the customer experience. With over 8,500 businesses achieving 5-star ratings with Front, it's clear that prioritizing customer satisfaction pays off.

Joseph Emison, CTO at Branch Insurance, attests to the significant productivity gains witnessed after switching from Zendesk to Front. With a 40% improvement in the efficiency of their member support team managing email, text, and chat channels, Front has become an indispensable asset for businesses looking to differentiate themselves with top-notch service. Centralizing communication and customer information is made effortless with Front. Businesses can manage messages across every channel within an easy-to-use platform while gaining a comprehensive 360-degree view of critical customer information. This allows for fast, personalized responses that elevate the customer experience. Front enables businesses to design efficient communication workflows without the need for coding or consultants. Streamlining service processes and maximizing teammate productivity has never been easier, thanks to Front's intuitive interface and powerful features.

Seamless collaboration and rapid response are made possible with Front's shared email drafts and real-time internal chat functionality. Say goodbye to fragmented feedback across multiple tools and hello to streamlined communication processes. By tracking individual performance and coaching teams accordingly, businesses can continuously improve their customer service standards. MongoDB reduced email volume by 90%, allowing their team to focus on strategic projects. Culture Amp achieved an NPS score of 60, considered excellent within the industry, while Eversana saw a significant increase in CSAT to 99% with Front. Front unifies the customer experience across teams, enabling businesses to deliver exceptional service with ease. Say goodbye to legacy help desk solutions and embrace the future of customer operations with Front.

Mathilde Collin, CEO

“The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set.”