Opportunity doesn’t wait—and neither should businesses. In today’s fast-moving global economy, success belongs to those who act with clarity, agility, and strategic intent. Navigating the ever-shifting world of technology requires more than just speed; it demands a trusted partner who can turn complexity into opportunity. Group9 Communications is that partner—an expert guide that empowers organizations to rise above challenges and pursue growth with confidence and care.

As a premier force in cloud services, security, wide area network (WAN) solutions, and end-to-end cloud consulting, Group9 Communications serves small businesses, mid-market firms, and global enterprises alike. The company’s mission is simple yet powerful: align technology with business goals. With unmatched precision, Group9 connects clients to best-fit cloud, security, and managed service providers—streamlining everything from IP infrastructure and contract negotiations to full-scale project management.

What sets Group9 apart is its disciplined process and deep market intelligence. With access to more than 500 vetted providers across managed services, cybersecurity, cloud, UCaaS, AI, and carrier networks, the company wields unmatched buying power to unlock exclusive deals for clients. Its team of over 20 skilled engineers manages more than 100 engagements each month, crafting tailored solutions designed to elevate performance. If promised pricing or capabilities aren’t met, Group9 guarantees an upgrade—at no cost.

We at CIO Bulletin had the distinct honor of interviewing Tom Fabiano, the CEO of Group9 Communications. He shared powerful insights into how he and his team—armed with decades of combined experience in cloud solutions, network infrastructure, cybersecurity, and managed services—bring deep knowledge and a client-first approach to every project, helping businesses grow, adapt, and succeed in today’s fast-changing digital world.

Interview Highlights

What sparked Group9 Communications' creation and how has your mission evolved?

It started with a clear observation – businesses were finding it increasingly challenging to navigate their technology options. We identified a significant gap, where companies, regardless of size, were overwhelmed by the complexity of telecom and cloud services.

Being recognized as the #1 Southeast Telecom/Cloud Partner in 2024 validated our approach, but what truly drives us is seeing the transformation in our clients' operations when they realize technology can be both powerful and manageable. We've evolved from a service provider to becoming a strategic technology partner.

Tell us about how your services work together to benefit your clients.

Our integrated approach is quite intentional. Consider how each service element connects with others – when we implement an SD-WAN solution, we're establishing a foundation that supports cloud services, enables AI integration, and ensures robust unified communications.

What's particularly effective is how this works across different business scales. A mid-market company might begin with our unified communications platform, then seamlessly integrate AI tools or IoT solutions as they expand. It's about creating a technology ecosystem that evolves with our clients' needs.

What makes your approach to designing and implementing solutions different?

Our position as a carrier-agnostic consultant, with access to over 500 providers, allows us to focus entirely on our clients' needs. Rather than promoting specific vendors, we begin by understanding each client's business objectives, challenges, and growth trajectory.

We've moved away from the industry's typical, standardized approach. Each business has unique requirements, and we believe their technology solutions should reflect that. It's about creating precise alignments between business needs and technological capabilities.

How do you keep your communications solutions powerful yet simple?

We understand that communication tools should enhance productivity, not impede it. Our focus is on implementing solutions that feel intuitive while delivering enterprise-grade capabilities. Whether it's video conferencing or customer service platforms, the goal is to ensure seamless integration with existing workflows.

The result is increased adoption rates and improved productivity, as teams can focus on their work rather than managing their tools.

How does your efficiency-focused approach contribute to sustainable growth?

Our approach to optimization extends beyond immediate cost benefits. When we help clients enhance their infrastructure, we're establishing a foundation for long-term growth and sustainability.

The efficiencies we create translate into tangible opportunities – whether it’s investing in innovation, expanding market presence, or improving service delivery. Additionally, optimized technology infrastructure naturally leads to reduced energy consumption, supporting both business and environmental objectives.

What future tech trends excite you, and how is Group9 preparing?

The potential of private 5G networks is transformative – offering unprecedented speed and security for enterprise operations. We're seeing remarkable developments in AI applications, while IoT continues to reshape how businesses interact with their physical environments.

Our focus remains on the practical applications of emerging technologies. We're actively developing expertise in quantum networking and edge computing, always with an emphasis on delivering measurable business value.

What kind of legacy does Group9 want to leave in the tech world?

Our vision centers on democratizing access to enterprise-grade technology solutions. We aim to be recognized as the organization that made sophisticated technology accessible and manageable for businesses of all sizes.

While recognition in the Global Best Companies of 2025 would be significant, our true measure of success is the transformation we enable in our clients' operations. It's about creating a lasting impact through practical, effective technology solutions.

Meet the Visionary Leader at the Helm of Group9 Communications

Tom Fabiano is the Chief Executive Officer of Group9 Communications. With over a decade of experience in human resources, sales, and telecommunications, Tom Fabiano brings a global perspective and an extensive personal network to Group9 Communications. His exceptional ability to connect clients with the most talented professionals and key decision-makers in the communications industry is one of his greatest strengths.

Mr. Fabiano’s career includes working with some of the most renowned names in the industry, having played pivotal roles at one of the first VoIP providers, Go2Call, as well as with two leading Pan-European carriers and a global carrier. He has worked alongside major companies in the SD-Wan, UCaaS, Cloud, Security, AI, ERP, and Mobility space on multiple projects both domestic and global in scope.

Bringing a wealth of energy, valuable relationships, and industry expertise, Tom leads all three divisions of Group9 Communications, helping drive innovation and excellence. He holds a Bachelor of Arts in Liberal Arts and Business from the University of Maryland.

“Being recognized as the #1 Southeast Telecom/Cloud Partner in 2024 validated our approach, but what truly drives us is seeing the transformation in our clients' operations when they realize technology can be both powerful and manageable.”