Founded in Ottawa in 2009, the team is one of North America’s fastest-growing patient engagement solutions; and the team is on a mission to put patients and residents at the centre of healthcare. Over 5,000 medical professionals and 1,600 senior care providers use the services to trigger more than 800,000 meaningful engagements each month.

The EMR/EHR integration software provides a host of services aimed to automate repetitive tasks so staff can focus on what matters most: caring for patients and/or residents; because personalized, regular communication with patients, residents and their families does not have to be manual, time-consuming or costly.  Cliniconex outreach is personalized to each patient/resident, improving response and outcomes. The software runs in the background, delivering maximal productivity through a flexible workflow engine that is truly a light-touch, set-and-forget solution.

The light-touch workflow engagement platform helps care providers automate communications and engagement to simplify healthcare journeys for patients, families and staff. Streamline communication and enhance patient care by keeping patients informed throughout their healthcare journey while alleviating the burden of manual outreach for clinic staff. Effective tools enable administrators to reach residents and their loved ones, ensuring compliance and improving satisfaction. Additionally, clear channels for staff communication are essential for day-to-day operations and emergency situations, providing facilities with the means to reach employees promptly and effectively when it matters most.

Services provided by the company

Automated Care Messaging: The light-touch solution, sold and supported by PointClickCare and compatible with any other EHR system, simplifies communication with residents, families, and staff. This comprehensive tool allows for targeted messages to be sent via voice, text, or email, while also logging all communications in resident charts and syncing family contacts with the clients’ EHR. By automating routine messaging with workflow rules, the solution ensures that updating families and keeping staff informed becomes second nature, empowering the clients’ team to focus on resident care.

By eliminating the burden of manual outreach, the solution helps teams return time to care, allowing them to prioritize resident well-being. Moreover, by adhering to CMS regulations and increasing transparency with staff and families through comprehensive logging and reporting, facilities can ensure regulatory compliance. Additionally, the solution aids in better preparing for emergencies by facilitating effective communication plans and providing the necessary tools to respond swiftly and efficiently to unforeseen situations.

Patient Engagement Suite: Automate repetitive patient outreach to streamline operations and enhance patient care, allowing healthcare professionals to focus more on their patients. The solutions seamlessly integrate with the clients’ EMR system and adapt to the clients’ workflows, ensuring a smooth transition without disrupting established processes. By leveraging the clients’ existing technology, the solution reduces no-shows, improves patient satisfaction and experience, and ultimately increases clinic revenue. Highly customizable to meet the unique needs of the clients’ practice, the solution saves valuable staff time while keeping patients engaged.

With EMR integration, messages are automatically sent, and responses are logged, enhancing efficiency and reducing manual tasks. Patients can be communicated with on their preferred devices, whether via voice, text, or email, ensuring optimal convenience and accessibility. Appointment reminders are personalized and based on appointment type, ensuring that patients arrive prepared and minimizing the occurrence of no-shows. Booking notifications eliminate the need for expensive mailouts, informing patients promptly upon appointment scheduling in the clients’ EMR.

Effortlessly target the clients’ entire patient roster or specific subsections with bulk notifications, delivering important clinic news or information such as new hours, new doctors, or upcoming flu shot clinics. Clinic cancellations can be promptly communicated to affected patients, minimizing inconvenience and allowing for efficient rescheduling. Waitlist management ensures patients are kept informed of their specialist waitlist status through automatic updates at regular intervals. Additionally, the solution facilitates preventive care by targeting patients based on their EMR data and notifying them about essential preventative care visits such as mammograms, diabetes clinics, or flu shots.

Waiting Room Concierge: Keep the clients’ patients informed and up-to-date, whether they receive care in person or virtually, with the comprehensive solution designed to streamline communication and enhance the patient experience. By displaying wait times in the clients’ clinic and on the clients’ website, patients can easily check in on estimated wait times before leaving home, improving transparency and reducing uncertainty. The Waiting Room Concierge integrates directly into the clients’ EMR, updating wait times throughout the day without requiring staff intervention, ensuring patients know what to expect and allowing them to plan their visit accordingly.

Not only does the solution benefit patients, but it also saves valuable staff time and reduces no-shows, ultimately improving clinic efficiency and increasing revenue. By automatically notifying patients when their turn is approaching, they have the freedom to leave the waiting room until their appointment, minimizing congestion and reducing front-end staff interruptions. Additionally, the system allows for customization of the display look and feel, ensuring patient confidentiality while matching the clients’ clinic's branding and displaying information in the language of the clients’ choice.

Furthermore, the solution enhances patient safety by providing a contactless method of communication, allowing patients to be notified of their appointment status via their preferred method - whether voice, text, or email. This ensures patients are confident they can leave the waiting room and return in time for their appointment, promoting a safer and more efficient clinic environment. With the comprehensive solution, clinics can effectively manage patient queues, improve patient satisfaction, and optimize clinic operations for a seamless patient experience. 

Kevin Haaland, Chief Executive Officer 

“Our light-touch workflow engagement platform helps care providers automate communications and engagement to simplify healthcare journeys for patients, families and staff.”